" From Japan to your home "
Before we get into specifics, let us be clear on our shipping "philosophy":
Our goal is to offer you the best shipping options, no matter where you live.
Every month, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
I. SHIPPING
Shipping options
Everything ships from Fukuoka, Japan. You choose between two options at checkout:
- Standard Airmail: about 2 weeks from order to door. Tracked and insured.
- Express Delivery (DHL / FedEx): 5 to 8 business days from order to door, with priority dispatch and door-to-door tracking.
| Standard Airmail | Express Delivery (DHL / FedEx) | |
|---|---|---|
| Delivery time, from order to door | About 2 weeks | 5 to 8 business days |
| Dispatch | Standard queue | Priority dispatch |
| Tracking | Tracked and insured | Door-to-door tracking |
Express to Israel, the Gulf states and Bhutan takes about 7 business days, and about 10 business days to South America. Customs checks in your country can add a few days to any of these estimates; that part is outside our control and the carrier's.
Express couriers need a phone number to arrange delivery and customs clearance, so please add one at checkout.
Shipping process
At Akazuki, we take shipping very seriously. Each parcel is carefully packed and labeled by hand in Fukuoka, Japan.
Orders are prepared on business days (Saturdays, Sundays and Japanese holidays excluded). If there should be any unexpected delay, we will inform you by email. As soon as your parcel is taken care of by the carrier, you will receive a shipping confirmation e-mail with your tracking number.
Shipping cost
The cost of shipping depends on the weight of your entire order and its destination. You can see the exact price of each option at checkout.
Free shipping campaign
AKAZUKI will decide on which shipping method to use. Most of the parcels will be sent by AIRMAIL.
II. DELIVERY ISSUES
Whatever you do, please contact us first with your order number!
We hold a firm belief that exceptional service and customer satisfaction are crucial for a successful business. Our commitment to you is unwavering; we are always ready to listen to your concerns and strive to find the most effective solutions. If you have any questions or complaints, please write to us through our contact form, including your order number for prompt assistance. Below, you will find our standard policies for various issues. Please note that claims made after 2 months from the purchase date may not be eligible for consideration. We are dedicated to ensuring your complete satisfaction.
Retention: If your package is in “Retention” it normally means that it is being held at the local post office and waiting to be picked up. Please contact your local postal service to arrange for picking up or redelivering of the package to your address.
Damage: In the event you receive a product that is damaged or broken during transit, please contact us immediately upon its arrival, including photographs of the damaged item. We assure you that we will promptly address and resolve your concern.
Mistake: We are terribly sorry, please accept our sincere apologies. Contact us immediately.
Parcel returned back to us: If your parcel is returned to us, we will reach out to you to arrange for reshipment. The responsibility for covering the reshipping cost will depend on the reason for the return, such as an incorrect or unclear address, or an unclaimed package. This cost may be borne either by you or by us, depending on the specific circumstances.
III. TAXES & CUSTOM FEES
United States: orders of $50 or more ship Delivered Duty Paid. Duties and taxes are included at checkout, and there is nothing to pay on delivery.
Other destinations: import duties and taxes may be charged by your country's customs on arrival. Full details by country are on our Taxes, Tariffs & Customs Fees page.
Please note that we have to declare the full value of your purchase on the customs label, with no exception.
IV. Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will be responsible for the shipping charges associated with sending the unwanted item(s) back to us. Shipping fees are not eligible for a refund.
Address your return to:
AKAZUKI co LTD
810-0041
FUKUOKA-KEN
FUKUOKA-SHI
CHUO KU Daimyo 2-2-51-502 Japan
Please make sure to label the box clearly with 'Product Return - Warranty Service - Made in Japan' and include your order number to facilitate a smooth processing of your return.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You are responsible for covering the shipping costs when returning an item. Please note that these shipping costs are non-refundable.
V. EMAIL
If you've sent us a message and are awaiting a response, please remember to check your spam mailbox. Occasionally, our emails may be mistakenly directed there by your email provider. US customers: see the latest update on US customs tariffs. Once your order ships, you can track your parcel at any time.
