Refund policy

Refund Policy

Please contact us if you have any questions or complaints, and we will do our best to satisfy you.

You MAY NOT reject, deliberately choose not to claim, or refuse to pay import duties (in the event such is applied) for a package that has already been shipped. In the case it happens, Akazuki will not provide any refund.

You cannot cancel an order after it has been processed. Orders are shipped internationally; therefore exchanges cannot be made due to customer error.

If you are not satisfied with your order, you have 7 days to return the item(s) for an exchange, refund or credit. First, whatever you do, please contact us. Every inquiry must be sent by email at sales_at_akazuki.com. Indicate what you're returning and why. In order to process your return, please include your name, email address, and order number along with the items that you're returning. You'll be responsible for the shipping charges associated with sending the return back to us.

Once again, we won't refund any orders which have been refused by a customer who doesn't want to pay duties and taxes.

As for refunds, Akazuki will give the refund after receiving the items back within 2 business days. It will be refunded on the same account that the one used for the purchase.